Knowledge base/Customer Self-Help

What happens if no-one is at my specified point of pick-up when you come to pick-up the goods?

posted this on February 28, 2011, 15:30

You must ensure someone is available to consign the goods on the nominated day and time of pick-up from the pickup address.  We will charge you an additional $25 "Futile Booking Fee" if we cannot collect the goods at the specified time and location (unless you have chosen an 'unattended pickup' option via the booking form on our site).

If this is a concern, you may consider taking the goods to your place of work and we can pickup from there.  If you choose this option, ensure you nominate the correct address and time window when booking on our site.

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