I have one Location ID in my Shopify store but can’t get fulfillment to work through the Smart Send Premium app for Shopify?

Please check you have funds in your Smart Top-up account in your VIP account console in the Smart Send website (https://www.smartsend.com.au).  You can add funds to your Smart Top-up account via credit card, Paypal or Bank Transfer.  Once funds are available you will be able to fulfill orders through the Smart Send Premium app seamlessly.

If this doesn’t resolve the issue, please review the Step 1-3 tutorial videos below:

Step 1:  Housekeeping in Shopify

Step 2:  Settings in app

Step 3:  My Products in app

Premium and Ultra VIP customers can lodge a ticket for further support via the 'Help' tab in the app or via the SUPPORT button located at the top of the Smart Send site.  Standard VIP customers can request Paid support via the same options.