Please check you have funds in your Smart Top-up account in your VIP account console in the Smart Send website (https://www.smartsend.com.au). You can add funds to your Smart Top-up account via credit card, Paypal or Bank Transfer. Once funds are available you will be able to fulfill orders through the Smart Send Premium app seamlessly.
If this doesn’t resolve the issue, please review the Step 1-3 tutorial videos below:
Paid support can be provided if you need further assistance.