Customer Self-Help
Customers can use this feature to quickly find an answer to their question. Just type in a few words that describes your query and our system will provide a suitable response.
- Contact Smart Send with a pickup/delivery issue
- Session expiry or login issues
- Why do I get different quote prices from the VIP console than those returned by your API or plugin?
- How do I generate my shipping labels in 6x4 inch format so I can print on a thermal label printer?
- Can I cover my goods against loss or damage?
- I am a business that sends goods regularly and need competitive pricing
- I can't print the Smart Send consignment-label/PDF file.
- What goods won't you transport?
- Do you provide a COD service?
- Do you carry items over 1 metre in length?
- Do you organise packaging or despatch of goods?
- Do you offer a pick-up and delivery service?
- Please explain the "Receipted Delivery" service
- What happens if no-one is at my specified point of pick-up when you come to pick-up the goods?
- How do I pay for your services?
- Do I have to be at the pickup address to despatch the goods?
- Do drivers call on approach to pickup or delivery?
- Can I cancel or change a booking?
- Can you pickup from Gray's Online branches?
- Are your prices inclusive of GST, Fuel Levies & credit card fees?
- Can you deliver to Post Office boxes?
- Can I use your services if I am the receiver of freight?
- Do you charge by deadweight or cubic volume?
- Do you have a booking cut-off time?
- I would like to discuss integrating Smart Send pricing in my site’s checkout/shopping cart
- I haven’t received my consignment-label/s via email to stick to my goods.
- How do I package my item/s?
- Can Smart Send transport my item?
- I cannot receive a price quote from the Quick Quote section.
- Your system will not accept the dimensions I have entered?